TLK GUIDING PRINCIPLES
1. Honesty and Integrity in all we do and say.
2. Respect and Indignity for those whom we know and those whom we don't.
3. Trust and Communication. Without either we cannot uphold principles 1 and 2.
Heather Lennie
Co-Founder and Hospitality Specialist
It's been over 35 years of absolute enjoyment within this crazy business of Hospitality. Within those years I have managed and trained teams with yearly sales of $100K to $10M. What have I enjoyed the most aside from making big bucks? Seeing teams love their job and enjoy being at work! From middle management to Director positions, I excel in the human aspect of your business. Yes, can we grow your sales, control your costs and increase your bottom line? Of course...but true growth lies in understanding who is working for you and how they are motivated. Coaching teams to excel for you!
Rachel Shemuel
Co-Founder and Hospitality Specialist
With over 20 years of experience as a former General Manager and Operations Trainer, I have built and led high-performing front-of-house teams across fast-casual and full-service restaurants. My approach centers on clear SOPs, practical training, and strong day-to-day leadership that improve guest experience, staff retention and profitability. I help owners and managers transform inconsistent service into reliable, profitable operations so they can spend less time solving problems and more time growing their brand.